Bisoulovely is committed to the health and safety of our customers and employees. We are following all recommended safety protocols while continuing to process your orders as quickly as possible. However, our processing times will be slower than normal during the pandemic. Couriers may also be experiencing delays due to their own safety protocols, as well as increases in package volume. We understand your frustration with these delays, and we appreciate your patience and understanding during these challenging circumstances.
Love and gratitude from the team at Bisoulovely. ❤
We ship worldwide with the following exceptions:
- We do not ship to Russia or North Korea due to local shipping restrictions;
- We do not ship to P.O. boxes.
We will update our shipping policy when we have more information, and we apologize for the inconvenience.
Carriers + Tracking Info
All orders ship from our headquarters in Toronto, Canada. Orders to Canada and the U.S. will be delivered via Canada Post/USPS respectively, or via FedEx at our discretion. International orders will be delivered via USPS World Priority, or via FedEx at our discretion. Once your order has shipped, you will receive a confirmation email with tracking information.
Processing + Delivery Times
Once confirmed, orders of in-stock items are processed within 1 to 2 weeks and shipped out Monday to Friday; you will receive shipping confirmation by email. Delivery times to Canada typically range between 2 to 10 days, while delivery times to the U.S. typically range between 4 to 12 days or longer, depending on customs delays. International delivery times vary depending on local carriers and potential customs delays.
We are accepting orders valued over $200 USD shipping to the United Kingdom. Customer will be contacted by email regarding VAT/Duties/Taxes /Customs will be covered by the customer upon receiving their order. Bisoulovely is not responsible for any VAT/Duties/Taxes/Custom charges which may incur.
Bisoulovely is not responsible for any VAT/Duties/Taxes/Custom charges which may incur. Customer will be contacted by email regarding VAT/Duties/Taxes /Customs will be covered by the customer upon receiving their order.
Shipping Fees, Duties + Taxes
A flat-rate shipping fee, based on your order destination, will be added to your subtotal at checkout. All customers outside of Canada are responsible for any taxes and/or customs fees that may be assessed by their government. Our flat-rate shipping fees are as follows:
- Canada: $12.00 USD
- United States: $18.00 USD
- South America: $20.00 USD
- United Kingdom: $23.00 USD
- Europe: $23.00 USD
- Rest of the World: $33.00 USD
By default, all orders include Route Package Protection for a fee based on a small percentage of your cart total. This service insures your shipment against damage, loss, and theft. You can choose to opt out of this service by removing the Route item from your cart; however, please keep in mind that Bisoulovely is not responsible for any orders that are damaged, lost, or stolen in transit. For more information about their package protection, you can visit Route's FAQ page.