Frequently Asked Questions

Do coupons apply to shipping costs?
No, unless you have a coupon for free shipping, coupons only apply to products in cart. 
How can I adjust or cancel my order?
Our goal at Bisoulovely is to process and ship orders quickly. If your order has not yet shipped you may request changes or cancel the order by contacting us. This cannot be guaranteed if we do not get to your inquiry right away so please contact us as soon as possible. Please visit our return/shipping policy for additional information if an incorrect order has shipped.
Can I expedite a pre-order/bougie order?
No, unfortunately at this time we are not accepting requests to expedite orders for these made-to-order items.
My order is lost/damaged/stolen/stuck with the carrier, what do I do?
Once the pacakge has shipped and has been handed off to the carrier we are not responsible for any lost, damage, or theft of the package and its contents. If you are shipping international, check with the carrier if some duties or taxes are due for the package. We recommend purchasing route protection for your order to mediate these situations. Please contact the carrirer or route prior to contacting us. We will do our best to help you as much as possible but any form of compensation is not gaurenteed.
What are pre-orders?
Pre-orders (pre-order / preorder / preorders) are orders with items that are made to order! With larger and more popular collections, it's hard to predict quantities that need to be made. We open pre-orders to mitigate this issue.

Because pre-orders are made to order, the processing time to produce, package and ship will be 6+ months unless otherwise specified. Changes to these orders must be done asap as you may be ineligible from added or removing items from your order once we finialize the order and begin production. Please try to reach out to us within the first 2 weeks from when you placed the order.
How do I track my order?
Once an order is processed and fulfilled, you will receive an email confirmation with a tracking number for your order as well as the courier used for delivery. You can use the tracking number on their website to track your incoming package!
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