Frequently Asked Questions
You can reach out to our support team, and we’ll do our best to help resolve any issues you’re experiencing.
Contact form: https://bisoulovely.com/pages/contact
Email: support@bisoulovely.com Twitter: @Bisou_support
You can also check out our blog for some useful tips and information relevant to our store!
Please avoid sending multiple requests, as this may push your request down in the queue. We appreciate your understanding and cooperation in helping us assist you effectively.
'Bee-zoo-love-lee'
Pink week is an exclusive event that we hold around the Holidays. We wanted to create a Black Friday/Cyber Monday event that was relevant to our store and brand, as well as for our customers to enjoy. During this week, we launch brand new highly anticipated collections as well as hold our biggest discounts of the year!
Our support team does its best to get back to your inquires but please allow 1-3 buisness days for a response. Some messages can get lost within peak seasons, please try contacting us again should this be the case.
Please avoid sending multiple requests, as this may push your request down in the queue. We appreciate your understanding and cooperation in helping us assist you effectively.
Bisou Points are part of our exclusive rewards system! You’ll earn 2 points for every $1 spent, and every 10 points can be redeemed for $1 off a future purchase.
Redeemed points will generate a code for $__ amount off depending on the amount of points used.
Please note: reward discount codes cannot be combined with other coupons or discount codes.
BISOULOVELY is proud to be working with Sezzle to offer flexible payment options for our customers. For more information, click here.
Due to the high volume of inquiries, collaborations are done selectively. If you're interested, please email support@bisoulovely.com and your message will be forwarded to the relevant team.
You can reach out to our support team, and we’ll do our best to help resolve any issues you’re experiencing.
Contact form: https://bisoulovely.com/pages/contact
Email: support@bisoulovely.com Twitter: @Bisou_support
You can also check out our blog for some useful tips and information relevant to our store!
Please avoid sending multiple requests, as this may push your request down in the queue. We appreciate your understanding and cooperation in helping us assist you effectively.
'Bee-zoo-love-lee'
Pink week is an exclusive event that we hold around the Holidays. We wanted to create a Black Friday/Cyber Monday event that was relevant to our store and brand, as well as for our customers to enjoy. During this week, we launch brand new highly anticipated collections as well as hold our biggest discounts of the year!
Our support team does its best to get back to your inquires but please allow 1-3 buisness days for a response. Some messages can get lost within peak seasons, please try contacting us again should this be the case.
Please avoid sending multiple requests, as this may push your request down in the queue. We appreciate your understanding and cooperation in helping us assist you effectively.
Bisou Points are part of our exclusive rewards system! You’ll earn 2 points for every $1 spent, and every 10 points can be redeemed for $1 off a future purchase.
Redeemed points will generate a code for $__ amount off depending on the amount of points used.
Please note: reward discount codes cannot be combined with other coupons or discount codes.
BISOULOVELY is proud to be working with Sezzle to offer flexible payment options for our customers. For more information, click here.
Due to the high volume of inquiries, collaborations are done selectively. If you're interested, please email support@bisoulovely.com and your message will be forwarded to the relevant team.
Returns can be made within 14 days of delivery. Please visit our Returns Policy page for more details.
Pre-orders are made-to-order items, so cancellations or changes must be requested within 3 weeks of placing your order.
Cancellation requests made after this timeframe may be denied.
Orders that include pre-order items will ship once the pre-order item is ready. Items in the same order will not ship separately.
Pre-orders (pre-order / preorder / preorders) are for items that are made to order! For larger and popular collections, it can be difficult to predict exactly how many items need to be produced, so we open pre-orders to help manage demand.
Because pre-orders are made to order, the processing time for production, packaging, and shipping is 6+ months unless otherwise specified.
If you need to make changes to your pre-order, please contact us as soon as possible. Once production begins and your order is finalized, you may no longer be able to add or remove items. We recommend reaching out within the first 3 weeks after placing your order.
Unfortunately, no. The notes section is for our fulfillment team’s internal use only. Please avoid leaving any delivery instructions or codes in this section.
Once your order is processed and fulfilled, you’ll receive an email confirmation with a tracking number and the courier handling your delivery. You can use this tracking number on the courier’s website to follow your package.
Once the package has shipped and been handed off to the carrier, we are not responsible for any loss, damage, theft, or delays of the package or its contents.If you are shipping internationally, please check with the carrier regarding any duties or taxes that may be due for the package.We recommend purchasing shipping protection for your order to help mediate these situations. If an issue occurs, please contact the carrier first, and then reach out to our customer support team at support@bisoulovely.com if further assistance is needed.We will do our best to assist you, however, any form of compensation is not guaranteed.
Finding your ring size is simple! Visit our Ring Measurements page here for detailed instructions and a helpful chart. Follow the steps provided to measure your ring size accurately at home. If you encounter any difficulties or have further questions, please contact our customer support team at support@bisoulovely.com.
Pieces specified as stainless steel are also hypoallergenic!
Please note that our Bisoulovely boxes are not made for long-term storage as they are not airtight.
We always want to be as inclusive as possible when it comes to ring sizes. To avoid overproduction and unnecessary waste, we make our rings the sizes that we found fit most of our customers.
14KT or 18KT rings can be made in any size, as they’re made to order!
We do our best to review products that are out of stock and make more accordingly. We go through this process as frequently as we can to re-stock relevant items. But in some cases, certain collections or products are also limited by other factors out of our control.
We have implemented a restock feature that will notify you when out of stock items do come back, so we strongly recommend using that feature. You will find the ‘email when available’ button to the far right on the product page.
For example: If your ring size is a 6.5 and half sizes aren’t available, size up to a 7 if you really want the ring.
Synthetic stones are laboratory created stones. These stones are an ethical and sustainable alternative to natural earth mined stones.
We use synthetic stones like opal, cubic zirconia, and sapphires in many of our pieces. They are the same chemical composition to their natural counterparts.
If you choose to ship your order to a locker, concierge, or third-party mail forwarding service, your package will be considered delivered once the tracking status shows “Delivered,” even if the package has not yet been opened.
For orders shipped to third-party forwarding services, the return or exchange window begins on the date the package is delivered to that third party, not when it is received by you.
We strongly recommend contacting the third party to inspect your package upon receipt to ensure there are no issues before your return or exchange window expires.
If a package is denied and sent back to us, an additional shipping fee may apply for reshipment. Please contact us if this occurs.
Shipping Protection can be added at checkout on the cart page of your order. This ensures your package is insured against loss or damage during transit, giving you peace of mind.
Lost in transit: If your package is missing or not delivered, we will help you get a replacement or refund.
Damaged: If your package arrives damaged, we will help you get a replacement or refund.
To open a case and file a claim for your order please contact us through the contact page or via email at support@bisoulovely.com.