FAQ

    1. What is gold vermeil?

      At Bisoulovely, we are proud to use top quality materials for all our jewelry. Every gold vermeil piece has sterling silver .925 as a base, with 14K gold plating that is 2.5 microns thick. Compared to a regular gold-plated jewelry (0.5 microns of layer), gold vermeil pieces will last longer!

    2. What is rhodium plated silver? 

      To ensure that your silver jewelry doesn’t tarnish as quickly and maintain that lustrous shine, we coat all our silver pieces with rhodium. Rhodium is hypoallergenic, as it does not contain nickel.

    3. What kind of stones do you use? 

      Depending on the pieces we use a variety of stones including lab sapphires, natural moonstones, and more. Each product page will list the materials used, so make sure to check them out. 

    4. Can you engrave my ring?

      Engraving can be done on any custom requested jewelry or solid gold jewelry order. Please let us know in our form, or email us at info@bisoulovely.com with your order number. 

    5. What ring size standard do you use? 

      We use standard US & Canada ring measurements, which can be found here

    6. How do I find out what ring size I have? 

      We recommend using a US standard ring sizer to get an accurate measurement of your fingers. If you don’t have one you can take a measuring tape or a string and wrap it around the finger that you're trying to measure. This will help determine the diameter that can be used to determine your size. If you're using the string method,  measure the string alongside a ruler, which accomplishes the same goal. For more details, check out our blog post here.

    7. What is the return and exchange policy? 

      Please check out our Refund Policy here

    8. How long does it take to get my order? 

      Depending on what you order, the processing and shippy may differ. Preordered  jewelry has not gone through production yet, so it will take 8 or more weeks to produce and ship out. Available, in-stock jewelry will take 2 - 4 business days to ship. Depending on your location, the delivery time may differ. For more information, please check our Shipping Policy here.

    9. What's Sezzle? 

      BISOULOVELY is proud to be working with Sezzle to bring alternative pay methods to our customers. For more information, click here.