Help Center

FAQ

GENERAL

How do you pronounce Bisoulovely?

What is rhodium plated silver?

What is gold vermeil?

What kind of stones do you use?

Can you engrave my ring?

What ring size standard do you use?

How do I find out what ring size I have?

What is the return and exchange policy?

What kind of stones do you use?

What's Sezzle?

How do I add a note or special instructions my order?

How long does it take to get my order?

Where do I enter my discount code?

Can I use a discount code on a sale item?

Where in the world does your jewelry ship to?

Can I track my jewelry's journey in the mail?

Can I have my order shipped as a gift?

Do you ship on weekends or Holidays?

Will I have to pay for international duties and taxes?

My country charges me customs/duties/taxes to recieve your product, can I have multiple orders shipped together?

What is a Pre-Order?

How does a pre-order work?

When will my pre-order jewelry arrive?

When will I be chargged for a preorder item?

What if I buy a PREORDER item and another collection together?

Why has your packaging vary throughout the year?

Why does plated jewelry turn silver?

How do I get rid of tarnish on an old piece of Jewelry?

I ordered the wrong ring size, can I change it?