Help Center



How do you pronounce Bisoulovely?

What is rhodium plated silver?

What is gold vermeil?

What kind of stones do you use?

Can you engrave my ring?

What ring size standard do you use?

How do I find out what ring size I have?

What is the return and exchange policy?

How do I add a note or special instructions my order?

How long does it take to get my order?

Where do I enter my discount code?

Can I use a discount code on a sale item?

Where in the world does your jewelry ship to?

Can I track my jewelry's journey in the mail?

Can I have my order shipped as a gift?

Do you ship on weekends or Holidays?

Will I have to pay for international duties and taxes?

My country charges me customs/duties/taxes to recieve your product, can I have multiple orders shipped together?

What is a PREORDER?

How does a PREORDER work?

When will my PREORDER jewelry arrive?

When will I be charged for a PREORDER item?

What if I buy a PREORDER item and another collection together?

Why has your packaging varied throughout the year?

Why does plated jewelry turn silver?

How do I get rid of tarnish on an old piece of jewelry?

I ordered the wrong ring size, can I change it before it ships?

Why has my tracking info not updated for a few days now?

Where is this anime inspired collection?

What is PayBright? Can I defer my payments over time?